Questions we get asked
Ordering, delivery, paying on delivery, and what happens if something is not right. If your question is not here, message us — someone reads it.
Ordering
Find the item, add it to your cart and check out. We ask for your name, phone number, delivery address and the day you would like it. Then we call you to confirm before anything is dispatched.
Yes. Send us the product on WhatsApp or call 0793-884-867 and we will take the order over the phone. Every product page has an order-on-WhatsApp button that fills in the item for you.
Listings reflect what we can source, and we confirm availability on the call before dispatch. If something has gone out of stock we tell you on that call rather than letting the order sit.
Yes — that is what Compare is for. Put similar models side by side and read the specifications against each other. The comparison is between products on this site, not prices at other shops.
Delivery
Same day for Nairobi and its environs. Anywhere else in Kenya, next day — within 24 hours of the order being confirmed.
Anywhere in Kenya. If you are outside Nairobi we will agree the drop-off point with you on the confirmation call.
Yes. Tell us on the confirmation call who will receive it and on which number, so the rider calls the right person.
Call or message us on 0793-884-867 with the phone number you ordered on and we will tell you where it is.
Payment
No. You have the option to pay when we hand the item over. Inspect it first — no deposit is needed to release the order.
Yes, through Kifaru Pay. You save towards the product in amounts from Ksh 500, with up to 90 days at 0% interest, and collect it once it is fully paid. Look for the Kifaru Pay panel on the product page.
The listed price is the price. What does move is what is on offer — those are time-limited and shown with the date they end.
Returns and warranty
7 days from purchase. The item has to be unused, in the same condition you received it, and in its original packaging, and we need a receipt or proof of purchase.
We replace items that are defective or damaged. Email [email protected] and we will arrange the exchange.
We sell official stock, and it carries the manufacturer warranty that comes with it. Keep the receipt — it is what the warranty is claimed against.
Only regular-priced items can be refunded; sale items cannot. Defective or damaged goods are handled separately, under the exchange policy. The refunds and returns policy has the detail.
Still stuck?
WhatsApp is the fastest way to reach us — most messages are answered the same day. Email works too if your question needs a paper trail.
