We respect intellectual-property rights. This process is intended to support valid notices under Kenya's Copyright Act and, where applicable to the parties or service involved, the United States Digital Millennium Copyright Act (DMCA). Calling this a DMCA process does not change which law or jurisdiction applies to a particular dispute.
Before submitting a notice
Consider whether you own or control the relevant right, whether the use is licensed, and whether an exception or limitation permits it. Knowingly making a false or materially misleading claim may expose you to legal consequences. You may wish to obtain independent legal advice.
Copyright takedown notice
Send a written notice containing:
- Your full name and contact details, and the capacity in which you act.
- A physical or electronic signature of the rights holder or authorised representative.
- A clear identification of the protected work and the rights claimed.
- The exact URL and enough detail for us to locate each item complained of.
- An explanation of why the use is unauthorised and the action requested.
- A good-faith statement that the use is not authorised by the rights holder, its agent or the law.
- A statement that the notice is accurate and that you are the rights holder or authorised to act for them.
Where to send it
Email the notice to [email protected] or use our contact page. A vague allegation or a screenshot without a locatable URL may delay review. We may ask for information reasonably needed to validate the claim.
What happens next
We will assess a sufficiently complete notice and may remove or restrict the material while it is reviewed. We may send the notice, including the claimant's identity and contact details, to the person who supplied the material or to advisers and authorities where reasonably necessary. We may reject notices that are incomplete, abusive or do not establish a credible rights claim.
Response or counter-notice
If your material is affected and you believe that happened by mistake or misidentification, send:
- Your name, contact details and physical or electronic signature.
- Identification of the affected material and where it appeared.
- A concise explanation, supported where possible, of why removal was mistaken or the use is authorised.
- Any statements or consent to jurisdiction required by the law governing the original notice.
We may forward the response to the claimant. We may restore material where appropriate unless the claimant demonstrates that formal legal action has been started or another lawful reason requires continued restriction.
Repeat infringement
We may restrict or terminate accounts that repeatedly or seriously infringe intellectual-property rights, taking account of the circumstances and applicable law.
Not legal advice
This page describes our reporting process; it is not legal advice and does not decide ownership, infringement or jurisdiction. Those questions may ultimately require agreement between the parties or determination by a competent authority.
